FAQs

Q1: Is my camera or photo data stored when I use Virtual Try-On?

Absolutely not. Viora's virtual try-on uses your camera in real time directly on your device. No photos, videos, or facial data are ever captured, stored, or shared with us or any third party. Your privacy is completely protected — the AR experience happens entirely on your screen and disappears the moment you close it.

Q2: How does the Virtual Try-On feature work?

It's incredibly simple. Go to any product page on Viora, click the "Virtual Try-on" button, and allow camera access when prompted. The AR technology will instantly overlay the product — lipstick, mascara, foundation — onto your face in real time. Try as many shades as you like, then add your favorite to cart with total confidence.

Q3: Are the products on Viora authentic and original?

Absolutely. At Viora, we source all our products directly from trusted, verified vendors based in the UAE. We stock high-quality drugstore beauty brands including W7, Loca, B.Colour Professional, Technic, and Flamenco — all carefully selected for their quality, performance, and value. Every product that reaches you has been sourced responsibly, ensuring you get 100% authentic products at affordable prices. What you see is exactly what you receive.

Q4: What payment methods do you accept?

We currently accept Cash on Delivery (COD) across Pakistan, making it easy and risk-free to shop with us. Additional payment methods are coming soon.

Q5: How long does delivery take and do you ship all over Pakistan?

Yes, we ship nationwide across Pakistan! Standard delivery takes 3–5 working days depending on your city. Orders are carefully packed to ensure your products arrive in perfect condition.